FAQs
Rugs Dr FAQs
What types of rugs do you sell?
We offer a curated selection of designer, modern, traditional, and durable rugs for every room in your home.
How do I place an order?
Simply add your preferred items to the cart and complete checkout using any major payment method such as Visa, Mastercard, Apple Pay, Google Pay, and more.
When will my order ship?
Orders ship within 1-2 business days. You’ll receive an email with tracking information as soon as your rug is dispatched.
How long does delivery take?
Delivery occurs within 4-10 business days depending on your location and chosen shipping method.
Can I cancel my order?
Orders can be canceled anytime prior to shipment at no extra fee. Please email support@rugsdr.com to request cancellation.
What is your return policy?
You may return unused items in original packaging within 30 days of delivery. Return shipping is the customer's responsibility unless the item is defective or incorrect.
How do I request a refund?
Contact our support team via email, and refunds are processed to your original payment method within 2 business days after item inspection.
Who pays for return shipping?
Customers pay for return shipping unless the return is due to a product defect or error in your order.
Do you offer free shipping?
Yes, standard shipping is free for most orders.
Can I track my order?
Yes, tracking details are emailed to you after your order ships.
How can I contact customer support?
Email: support@rugsdr.com
Phone: +1 (607) 224-1180
Monday–Friday, 9 am–6 pm.
Are your rugs suitable for commercial spaces?
All products are intended for personal use unless otherwise stated in the product description.
How is my personal information protected?
We use SSL encryption and strict security protocols to safeguard your personal data. Please review our Privacy Policy for details.
If you need additional information, please visit our Contact Us, Shipping Policy, or Return and Refund Policy pages.