We want you to love your purchase from Rugs Dr! If you are not completely satisfied, here’s how we make it right:
Return Window
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Returns are accepted within 30 days of delivery.
Eligibility
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Items must be unused, unwashed, and in original packaging to qualify.
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Sale items, personalized products, and gift cards are non-refundable.
Return Process
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To start a return, email support@rugsdr.com or call +1 (780) 607-0152 with your order number.
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Our team will provide instructions and a return address.
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Customers are responsible for return shipping costs unless the product is damaged or incorrect.
Refunds
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Once your return is received and inspected, we’ll notify you of approval.
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Approved returns will be refunded to your original payment method within 2 business days.
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Shipping charges are non-refundable unless the item was defective or we made an error.
Exchanges
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If you would like to exchange an item, please contact us so we can assist with the process.
Damages and Issues
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Please inspect your order upon delivery. If you receive a defective, damaged, or wrong item, contact us immediately so we can resolve it.
Contact
Questions? Reach us at:
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+1 (780) 607-0152