Shipping Policy

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or US public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Estimated Delivery

Shipping Region Shipping Fee Estimated Delivery Time Notes
Mainland USA (continental US) Free 2–7 business days Excludes military addresses (P.O. Boxes, APO, FPO, DPO)
Hawaii & Alaska $60 flat 3–9 business days Same as above

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Order Tracking

  • After your order is shipped, you will receive a tracking number via email.

  • Track your package on the carrier’s website.

  • For any questions regarding tracking, contact our support at support@rugsdr.com

4. Shipping Restrictions

  • We ship only to valid street addresses within the United States.

  • P.O. Boxes, APO/FPO, and military addresses are not supported.

5. Lost or Damaged Packages

  • If your package is lost or arrives damaged, contact us within 7 days of delivery.

  • Provide your order number and, if applicable, photos of the damaged product.

  • We will work with the carrier to resolve the issue and may offer a replacement or refund.

6. Changes to Shipping Policy

  • We reserve the right to update this policy at any time.

  • Any changes will be reflected on this page.

7. Shipping Origin:

  • To provide our customers with a faster and more reliable shopping experience, all products are shipped from our local warehouses in the United States.

8. Customs & Taxes:

  • All product prices shown on our website are tax-inclusive, so you won’t need to pay any additional fees upon delivery.

9. Customer Support

For questions about your order, shipment issues, or any other inquiries, please contact us at support@rugsdr.com or call +1 (607) 224-1180.